Disneyplus app crashes

[forshawj]

Hi, I upgraded my V6 box to 360 a few weeks back  and so far find it good. I prefer 360 …

I have a Disneyplus account and linked up - but I find when I try and play any programme I get fuzzy / flashing screen and only way to get back is to exit the app.

is this a know “feature” ?? 

[Natalie_L]

Hi forshawj, 

Thank you for posting to us here on the Community. 

I am sorry to hear you are experiencing issues with the Disney+ app. 

Can you please confirm if you are having issues when streaming on any other app?

Also, is your box connected via WiFi or Ethernet to the Hub?

Thanks,