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Chrisdudbridge · ‎06-03-2023

I have the ultimate volt package which includes Netflix and Disney +. I was able to set up Netflix without any problems but whenever I try to set up Disney + via the my Virgin tv app it says there’s a technical fault and to try again later.

I have called technical support 8 times but there isn’t anyone who is capable to help me out. Is there anyone on this forum who has has the same issue? If so, did you manage to resolve it?

newapollo · ‎06-03-2023

Hi @Chrisdudbridge

The Ultimate Volt package doesn't include Disney+ but it does include netflix.

Some Volt customers though do have either a 3 month or 6 month free access to Disney+, or a £2 a month discount on Disney + as part of their O2 Extras

https://www.o2.co.uk/extras/disney-plus

If you do have that O2 Extra then you should be able to sign into Disney + using your O2 credentials.

Otherwise you would need to register and pay Disney to access their app, either via your VM account, or directly to Disney.

The terms and conditions for Disney + via VM are on the following page.

https://www.virginmedia.com/legal/disney-plus

Are there any other apps you can't access?

Have you tried rebooting the 360?

You could also try factory resettting the 360.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up. You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Chrisdudbridge · ‎06-03-2023

The person I spoke to specifically said I had Disney+ included in my package

roy247 · ‎06-03-2023

Hi Chrisdudbridge,

If you have received your O2 sim card download the My O2 app and select Disney+ from your Volt benefits to activate it. I tried for 2 day's online and it didn't work but worked straight away using the app.