So my one virgin box is fine my other one every app works fine apart from Disney+ which has no sound at all. I have tried all the obvious stuff but nothing changes and as I say all other apps have sound.
I know you said you've tried all the stuff but have you tried rebooting thatb set top box?
Also have you tried signing out of Disney+ on the box that has no sound?
You can either sign out from within the app by clicking on Settings > Logout, or by going to Settings > Account > Log out of all devices
Thanks for your post and apologies to hear you're having an issue with the sound on your Disney+ app.
As this is only happening on the one box, and also the one app - it is a strange one as the normal sound settings would change for everything.
Same as if there was a signal issue of some sort, it would happen on all apps, live TV or On Demand.
Are you able to do a reset on the box? When doing it, you are offered two choices when resetting the 360.
Click Settings > System > Factory Reset >
Give it a try and let us know how you get on.
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