Virgin Media Community

[CrapShark]

How do I do this?  It only seems possible to add new WiFi networks, not to delete an existing one or even edit it (if, say, the password has changed).

[japitts]

On what device? And on which OS - Android, iOS, Windows?

[CrapShark]

Apologies - I thought I had posted into the TV 360 forum, but my post seems to have ended up in a completely different place!  The device is my new-last-week TV 360 box, using the standard remote.

[CrapShark]

How do I do this?  It only seems possible to add a new network, not to delete an existing one or even to edit it (if, say, the password has changed).  My Hub is on a different floor of the house, so a wired ethernet connection to the TV 360 box is not an option.

[newapollo]

Hi CrapShark,

What happens in you go into Settings > Network > Change Connection type > WiFi  and when it brings up the lists of SSID's click on WPS setup?

The 320  will go into pairing mode for a couple of minutes waiting for you to press the WPS button on your bub

[roy247]

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@CrapShark wrote:

How do I do this?  It only seems possible to add a new network, not to delete an existing one or even to edit it (if, say, the password has changed).  My Hub is on a different floor of the house, so a wired ethernet connection to the TV 360 box is not an option.

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I don't know if you can delete a network but if you change your password on the hub you will need to go to Settings,  Network, Change connection type, WFi to reconnect with your new password. It will always remember your last connection, you can try this by swapping between your 2.5g and 5g wifi connections.

[CrapShark]

I have my own router and run my Hub in Modem Mode.  And I have disabled WPS in my router for security, as everyone should.  (Google "WPS Security" for background.)  I really want to know how to delete a saved WiFi network on TV 360.

Failing that, how do I do a *real* factory reset on the TV 360 - one that deletes saved settings rather than just reboots the box?  The official "factory reset" (Home - Gearwheel icon - System - Factory Reset) is just a reboot and doesn't change any saved settings.

[newapollo]

Hi again CrapShark,

I haven't actually tried a complete factory reset but the option is there.

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk

With the 360 choosing that first option you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

I would imagine choosing the second option Format Disk  will delete all recordings and series links, and more than likely all your settings so it will set everything up from scratch. It seems a bit of a drastic way to change the wifi password.

I would have thought with you changing the wifi password that when the 360 tried to connect it would say incorrect password and allow you to re enter the correct details.