Hi @katenandy11 👋.
Thanks for your post on our forum. We are sorry to here that you have had these issues with your recent installation 😢. We would need to invite you to a private message in order to get arrangements made for our team to return to your home and assess the damage that has been made and to have a discussion with you.
Please look out for a private message in the purple envelope (top right), it will be to confirm some details so we can look into this.