Virgin Media Community

[steverabs]

My DCX960 V6 has stopped responding to my Harmony remote Elite and an older Virgin IR remote. It DOES respond to the RF remote without a problem. I know that the DCX960 has an IR sensor, so is that something that can fail?

Note that my Harmony works perfectly as before for all other Components.

[roy247]

As far as I know if your V6 box has been updated and is running 360 software you can only have one remote paired to it, have you tried repairing your remote ?

Here is a link with instructions if you need them,

https://www.virginmedia.com/help/virgin-tv-pairing-tv-remote

Also have you checked the batteries, always a good place to start.

May be worth doing a search on here for Harmony remote, I have seen other posts about Harmony remotes as I don't have one I can't really help any more than that.