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Etti
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Cs1011 how do i web chat

Hi I am also having the error message cs1011 cannot find account details. Have called customer support twice and each time they have cut me off after saying they are checking into it with another department. They haven't contacted me back. Can anyone please sent me the web chat link please?

My brain is fried after 3 hours of hold

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Vicsg
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Re: Cs1011 how do i web chat

I'm having the exact same problem and keep on being told it's another department

Getting rather miffed I have just laid out money and a sitting with no TV

Did you already have virgin cause we have upgraded from a Tivo?

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Richw1982
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Re: Cs1011 how do i web chat

There is a national activation issue at the moment affecting Hubs and DTV.  This is a known issue and its been worked on

Etti
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Re: Cs1011 how do i web chat

Thanks I wish the operators had told me this before cutting me off!

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Etti
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Re: Cs1011 how do i web chat

I had a v6 , so fed up , looks like no tv tonight for us! 

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Vicsg
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Re: Cs1011 how do i web chat

Any ideas on how long this has been an issue and how long it will take to fix?

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