Virgin Media Community

[archercj]

I am as critical as many on here regarding the level of support and customer service standards we, the customer, receive from Virgin. I still find it amazing that their 'main' source of resolution for issues is this site where us, the paying customer' will nine times out of ten resolve the issue, or at least provide suggestions. Indeed only today I woke up to find my router displaying a solid green light. A quick search on here answered my question - it's due to a firmware update and it will display green when in modem mode.

Anywat last Monday evening, after yet more complaints from the wife over lost recording due to corruption, I went on the Virgin chat and after a 20 minute wait, another 20 minutes fauly diagnosing the CS person booked an engineer for the Wednesday afternoon. He turned up, was as pleasant as they come, had a quick look and replaced the 360 box. He even joked, when it was obvious any recordings would be lost, to simply blame the Virgin engineer when the wife complains.

I cannot fault that service one bit. Well done Virgin.

[HDRocket]

The problems you experienced seem to be a fundamental aspect of the 360 software and not a problem with your specific box - you will likely see the problems return.

I will only praise Virgin when they send someone round to re-install the V6 software and give me a V6 remote or two - if I haven't switched to a far superior television provider by then.

[Lee_R]

Hi archercj, thanks for posting and welcome back to our community.

Thanks for your nice feedback.  For future reference, please do also bear in mind that, we the forum staff can investigate any possible faults you may be experiencing and if required, book a technician on your behalf.  Also we have some great self care options. For example, we have the service status telephone line by calling 0800 561 0061, which updates you on any potential local issues. There's also our service status link. Which as well as helps you learn if there's an area issue, can also enable you to diagnose any possible issues and book an engineer if required. You can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R