Virgin Media Community

[SirAGFC]

My TV box makes a horribly loud high pitched whine that I can hear over the sound of the TV unless the volume is uncomfortably high. It has unrestricted access to air and placing it in, on or behind the TV stand makes no difference.

Ideally I’d like to have it replaced.

[John_GS]

Hi SirAGFC

Thanks for posting. I am sorry to hear of the TV box issue. Sounds like a HDD issue which needs a tech visit.

I'll send you a PM now to book this in.

Best,

[John_GS]

Hi @SirAGFC

Thanks for joining me on PM. Just to confirm this tech visit was booked in for the box sound issue. You'll be able to view it in your online account in a few hours - virg.in/myVM - but do go go off the PM sent 🙂 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment