Control 4 issues

[Axholme]

Just upgraded from the V6 to the 360, have to say the remote that I received is appalling, signal to the box via Bluetooth is poor so have to wave it around to change channels!! My question is i had been using Control 4 before the 360 upgrade, is there any particular reason why it no long works and what do I need to do to be able configure the control 4 remote. Seem to have lost all connection to it. very frustrating!!!

[Nathan_B]

Hi there @Axholme, welcome to our forum and thanks for your post.

I'm sorry to see that you have been having issues with your remote after upgrading to the 360 TV box. I can see you have managed to speak to the team about this. Were they able to help resolve this for you? 

If you need any further support, please let us know. We will be happy to help.

Regards

Nathan

[Axholme]

Hi, they were unable to assist and needs further assistance from someone more technical.  Really disappointed as I was not told about this before I upgraded. Seems the network portal is blocked out hence I am unable to access the the configuration to inable to use and configure the control 4 remote.  

[japitts]

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@Axholme wrote:

Hi, they were unable to assist and needs further assistance from someone more technical.  Really disappointed as I was not told about this before I upgraded. Seems the network portal is blocked out

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I seem to recall something similar coming up on here before, and I suspect this needs filing under "differences between TiVo/V6 & TV360"

Realistically, I don't think VM can be expected to highlight each & every difference between the platforms when someone requests (or accepts) a conversion - and where third party kit is concerned, asking on a forum such as this is often the way to go. Half a mind should always be on "buyer beware"