Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Constantly showing volume

davephuk
Tuning in

on ‎09-04-2023 10:08

I'm a new Virgin 360 TV customer. My setup is a Fire TV with Sonos soundbar via ARC. While the virgin box is switched on it keeps showing the TV volume level about every 12 seconds. It is happening even if I'm not watching Virgin TV. Switch off the virgin box and it stops. Anybody else had this and solved it? 

0 Kudos
3 REPLIES 3

roy247
Superstar

on ‎10-04-2023 17:40

Possibly a HDMI handshaking issue, have a look at this thread from message 24, different symptoms but the problem might be related they used a 'CEC Less' adaptor to cure their problem. Can you turn off the HDMI control on the TV's HDMI input the 360 is connected to to see if it makes any difference.

 

0 Kudos

davephuk
Tuning in
In response to roy247

on ‎11-04-2023 08:18

Spot on, that solved it thanks a lot. Turned off CEC on TV. I can only do it for the whole TV and not per port. If it affects Sky or Sonos I will buy a CEC less adaptor just for the virgin box. 

0 Kudos

davephuk
Tuning in
In response to davephuk

on ‎15-04-2023 14:45

So turning off CEC meant we couldn't control the TV volume from Sonos and also the TV wouldn't come on with sky box. So I bought a Lindy CEC cut adaptor from Amazon for a £10 and put it in line with the Virgin HDMI, all sorted. 

Top