Every night using my Virgin TV 360 remote, I press the top left, white,TV button, and the top right, red, power button to close down. I repeat the procedure every morning to power up again, and, normally, the TV turns on no problem. For the last few days, I press the white TV button and the TV ON light displays along the bottom of the TV screen, but when I press the red, power button, nothing happens. The TV doesn’t turn on. I have to then turn the electric off at the wall socket, disconnect the various cables, turn the electric back on and reconnect the cables again. At this point, without pressing any of the previously mentioned 360 remote buttons, the hub automatically starts its booting up procedure, flashing lights and so on, and the light on the 360 TV box displays orange. A message, the word Welcome, white text on black background, displays in several languages on the TV screen. I don’t see any other messages, error or otherwise. Previous to the current problem, another different message used to display whilst everything was starting up, again in several languages. I can’t remember the exact verbiage, but it was certainly more than the one word Welcome, and everything used to start up fine. Now, once the hub has ‘done its stuff’ the bottom light on it displays yellow, and the light on the 360 TV box stays orange. And that’s it, the TV doesn’t start, and I have to repeatedly, sometimes 5 or 6 times, switch off the electric, disconnect, reconnect and off we go again, until eventually, as if by magic, perhaps an hour later, the TV turns on again. I should point out that even though the broadband doesn’t seem to be kicking in for the hub/TV box, my iPad and both mine and my wife’s iPhones can access the internet, until of course I have to turn off the wall socket, which kills the signal. This morning was a good morning. It only took 4 restarts, about 45 minutes 😟.
Thanks for your response.
