Showing results for 
Search instead for 
Did you mean: 

Connecting remote to tv

Joining in

Hi, I have the new Virgin box and remote and I’m wondering how to connect it to the tv to control the tv like volume ect? 


Very Insightful Person
Very Insightful Person

Hi @Kelseyx 

It should have coonecting automatically when you first set up the 360.

Try factory resetting the remote.

Pressing and holding the TV and Rewind button for 10 seconds will factory reset the TV 360 remote. You could also try removing the batteries and put them back in.

Then to pair the 360 remote hold down the 'TV' button and '0' button together until the Standby button starts to flash.

If you need to pair the TV 360 remote with the TV to control volume, source or power then press Home > Settings > Audio & Video > Pair remote with devices > Press OK then  Pair TV and follow the on screen instructions

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali