Virgin Media Community

[rkimber]

I'm new to Virgin. I have installed the modem and main TV box and this is working satisfactorily. I have also set up a TP-Link powerline connection to another room with a unit that has three ethernet connections. In one I have my PC, and the broadband for this works fine. I am trying to connect the ethernet socket on the mini box to a second socket on the powerline adaptor with a cat5e cable, but I am getting error CS2004 - Channel failed.

Is there something I'm doing wrong? I'd appreciate some advice.

- Richard

[dannylau]

Have you connected the coaxial? It won't work without it 

[rkimber]

Ah. That's probably the reason I suppose. So do I need to run a coaxial cable from the other room? In which case is there any point in the powerline? Or do I need an ethernet to coaxial adapter that connects the powerline ethernet output to the coaxial socket?

I looked at a video on the virgin help system and there was no mention of a coaxial connection. The demonstrator just plugged in an ethernet cable, just as I have done.

- Richard.

[apcyberax]

no you can't install the coax yourself. you need to get VM to install it. you are not allowed to do this yourself

[roy247]

You need the coax connection for live TV and either ethernet or wifi connection for access to your recordings on the main box and catch up TV, also your box updates over the network.

[rkimber]

OK, thanks.

It seems an over-complicated arrangement, but I guess I'll have to live with it.