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Connecting Hub 3 to Tv Box360 - Broadband cable/

karenm99
Joining in

on ‎11-10-2022 11:54

Hi, my Dad has a Hub 3.0. he has just been sent a TV360 box to set up. He does not have WiFi TV so we have to use cables. Everything connects except for the white broadband cable (with blue band at connector. The old broadband connection on the Hub 3.0 unscrews but the new cable plugs in?? Is there any way to do this/adapt this or does he need an upgraded hub?? Have tried to call Virgin but just can't get to speak to a real life human being. Any help out there would be appreciated.

Please remember he doesn't have a WiFi TV. He's 87 and went to buy his TV by himself and proudly told me it was WiFi but of course it isn't. Never mind.

Thanks everyone.

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎11-10-2022 12:11

Hi @karenm99 Your dad doesn't need a wifi TV to use the 360.

The 360 connects to the TV by HDMI cable and receives the VM broadband signal, either by ethernet cable or wifi, so providing he has selected the correct HDMI port (source) on his TV then it should aall work

You should be able to firmly push the old white coaxial cable onto the hub 3 where it screwed in previously.

There are videos on  you tube showing how to set it up, here's the link to one of them

https://www.youtube.com/watch?v=2guDtleWt_w&t=9s 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Roger_Gooner
Alessandro Volta
In response to newapollo

on ‎11-10-2022 16:22

What is the make and model of the TV? Once everything is connected he may need some help in getting the 360 set up for his TV, and I'm sure that someone on this forum can assist.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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karenm99
Joining in
In response to newapollo

on ‎12-10-2022 09:43

Thanks for your answer. I cannot push the cable into the Hub 3.0 box. The cable that came out of there was a screw in and the new one is a push in which is impossible.

I will try and get hold of Virgin to see if they can sort this out.

Thanks.

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karenm99
Joining in
In response to newapollo

on ‎12-10-2022 09:46

Thanks. I did try to push that cable in but it's a screw in port, not a push in so I just can't see how that would work. I tried and tried to push in but it won't go in 

Thanks for your help but I will try and get in touch with Virgin.

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Roger_Gooner
Alessandro Volta
In response to karenm99

on ‎12-10-2022 13:59

It's a push fit over the screw.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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David_Bn
Forum Team
Forum Team
In response to karenm99

on ‎14-10-2022 14:10

Good Afternoon @karenm99, thanks for your post on our Community Forums, and a very warm welcome to you!

Can you please provide us with an update on this issue? 

We'd be happy to assist further, if the matter is ongoing.

Kindest regards,

David_Bn

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