on 23-02-2023 21:55
Install broadband. Hub is sited upstairs. Instructions say plug Ethernet cable into 360 box.
Upgrade V6 box to 360. Is TiVo box the same. This is downstairs with tv. I’m guessing that it connects using Wi-Fi not Ethernet cable
So do I need to plug the 360 box into the hub?
Answered! Go to Answer
on 23-02-2023 22:40
If you have a single TiVo, it will have been hardware swapped to a TV360-master. TV360 generally has one master box, with subsequent multiroom boxes being slaves.
The TV360 master needs 3 connections to work..
1: Co-ax cable carries the live TV channels
2: Internet connection for OnDemand & streaming, this is ideally Ethernet but can be wireless.
3: HDMI to your TV.
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on 23-02-2023 22:24
You've mentioned setting up, but if you're a new TV customer you won't be anywhere near TiVo or V6 but will be TV360 all the way.
If you're converting... A legacy TiVo is hardware swapped to a HDD-less TV360-mini, a V6 is software-converted to a TV360-master. https://www.virginmedia.com/care/tv-fault/which-tv-box has photos.
Which combination of boxes do you have?
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on 23-02-2023 22:30
It’s an upgrade. I have a TiVo box and upgrading to 360 mini box. Also includes 1g hub.
on 23-02-2023 22:40
If you have a single TiVo, it will have been hardware swapped to a TV360-master. TV360 generally has one master box, with subsequent multiroom boxes being slaves.
The TV360 master needs 3 connections to work..
1: Co-ax cable carries the live TV channels
2: Internet connection for OnDemand & streaming, this is ideally Ethernet but can be wireless.
3: HDMI to your TV.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-02-2023 22:45
Many thanks for your help.
on 27-02-2023 08:30
Hey @Superbrownie, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼
I'm sorry to hear about the confusion with the set-up instructions. 😞
May I ask if you're all set-up now?
Let us know.
Kind regards,
Ilyas.