I have two set top boxes one working fine no problems everything is connecting to laptop etc but the set top box in the bedroom is throwing up this error code saying the hub isn't connected to the Internet (it obviously is)
Have tried following all the instructions but nothing has worked can watch TV but not recordings or apps etc
Any help will be appreciated thank you
Have you double checked all of your connections, especially any splitters as shown in step 3
You can do a quick diagnostic on your 360 box by going to Settings > System > Diagnostics.
If you’re using an Ethernet connection, make sure that the cable is securely connected to the 360 box and the Hub
If you're using wifi try setting it up again on the 360 either using the SSID and password again, or by pressing the WPS button on yuor hub and selcting WPS set up on the 360.
Also try swapping the boxes around.
Are you using any third party equipment to connect to the internet?
Hi thanks for the reply
I've checked all connections
The hub is working fine with everything else I've even connected something that has never been connected!
I've booked a technician now as I've tried everything and don't want to cause an issue where there wasn't already one lol
Thanks again for reply
Thanks for your post and welcome tot he Community, it's great having you on board here with us again.
We're sorry to hear you're getting this error message. As mentioned by newapollo, this error code is when the box is struggling to receive a signal from the hub. When you get this error message, you should follow these steps, in order:
I'm happy to hear you're already been able to book an engineer though. Please keep us posted on how the visit goes and if you need anything else, please let us know.
New around here? Check out the do's and don'ts, in our Community FAQs
Have exactly the same issue. Streaming will be working fine for a time, then will suddenly cut out and display the error CS9994.
The only way to remove it, is to unplug the box and re-plug it.
Before anyone suggests it:
Yes I checked the diagnostics option. Its says the hub has no internet. Thats a lie, as it never drops for anything else.
Yes, it is in a place where it is receiving good signal.
Yes, all the cables, HDMI, power etc are all plugged in properly and tightly.
Yes, it is fully updated.
So, it simply leads me to believe that either the box itself is faulty or the software is in dire need of an overhaul.
Thanks for posting, and sorry to hear you've been having some issues with your Stream box also.
thank you for going through all the above checks already, I've had a look at things from our side, been through a few diagnostics and it looks like the box will need replacing.
Before I can arrange this I'll need a few details from you, so I've popped you over a private message (purple envelope, top right hand corner)