Coax adapter for Mini box missing from 360 package

[gav_hay]

This week I received a VM 360 package. I've set up the Hub 4 and upgraded my V6 box to 360. However, this morning I've tried to replace my TiVo box with the new Mini box only to find the coax adapter missing. My 360 package did arrive with a short white cable but neither end is a coaxial.  

I’ve tried calling 150 but having waited over 50 minutes, I’ve given up. Can someone from VM arrange for a coaxial cable adapter to be sent to me. Thanks.

[newapollo]

Hi @gav_hay 

Sorry to see that the adaptor seems to be missing. There have been a few posts on the forums saying the same, but in most cases they've actually found the cable when re-checking inside the packaging. Apparently it's so tiny and too well hidden it can be easily missed.

I've included a screenshot from the youtube video setting up video which shows what he cable looks like

You could call up again, around 8am is best when they first open, (don't press any buttons and the call should be picked up by an agent) however they may not understand and send out the wrong cable 😣

A member of the forum team should pick this up for you in a day ot two and be able to send out the correct cable.

360 kit

[gav_hay]

Thanks Dave.

I probably should have said, the 360 package did have a short white cable in it, just not the right one! As you will see from the picture, neither end has a coaxial connection.

[Ilyas_Y]

Hey there @gav_hay, thanks for reaching out to us on the Virgin Media forums!

I'm so sorry to see that you have equipment missing from the delivery of the new equipment.
We will get this corrected immediately, I will send a private message - watch out for the purple envelope 🙂

Kind regards.

[gav_hay]

Hi Ilyas, I've sent you a PM. Thanks,

[Ilyas_Y]

Thank you for your time and for reaching out to us.

Glad we were able find a resolution quickly.

Let us know how it goes.

Kind regards.

[Ilyas_Y]

Thank you for the chat we have had today.

Once you receive everything lets see how it goes.
As always, if you ever need anything, please reach out to us here 🙂

Kind regards.

[Ilyas_Y]

Thanks for chatting with us today.

I'm glad we have been able to set up the next steps on getting this issue resolved.
As mentioned, once I have an update on my end, I will reach out to you in making sure this is finalised off.

Kind regards.

[Ilyas_Y]

Thank you for the time regarding the update.

I'm glad we were able to make arrangements that will resolve everything.

As always, if you ever need anything, we're always here 🙂

Kind regards.

[Ilyas_Y]

Hey there, thanks for chatting with us today.

I'm glad we were able to get the issue resolved once and for all.
I do apologise about the way it went through, but I am happy that after I took ownership of the situation - that it finally got resolved.

As always, if you need anything, we're always here 🙂

Kind regards.