Virgin Media Community

[ianwilliamsinsa]

Ultimate channel and Netflix channel sound like Donald duck

[jb66]

Quack quack 

[japitts]

Netflix isn't a channel, it's just a red-button shortcut to a streaming app.

Which begs the obvious question... are any other channels affected? How about recordings? Or OnDemand?

When did this problem start?

[Serena_C]

Hi @ianwilliamsinsa

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding the TV issues you are experiencing, I'm sorry to hear that Netflix and Ultimate channel sound like Donald Duck! That must be driving you quackers.

Are any other channels experiencing this sound issue? Is there an error code displayed on your screen? Does the issue persist after rebooting your TV box?

Kind regards,

Serena

[ianwilliamsinsa]

It got sorted out over the phone it was the audio setting the operator talked me through it and all was good 🤞🤞

[Nathan_B]

Hi there @ianwilliamsinsa, thanks for the update.

I'm glad to see this has now been resolved. Please let us know if you need anything further.

Regards

Nathan