Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Channel logos on EPG are missing (blank)

Go to solution
BigLes
Tuning in

on ‎07-04-2023 17:46

Some channel logos on EPG are missing (blank). Seems to several complete pages (i.e. all 7 programmes on 1 page) at a time. Adjacent pages show all 7 logos correctly. I can select programmes where logos missing but would like to know what is going on.

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
newapollo
Very Insightful Person
Very Insightful Person

on ‎07-04-2023 17:59

Hi @BigLes 

It sounds like your 360 has lost it's internet connection.

Check under Settings > System > Diagnostics

You can reconnect to the internet by going to Settings > System > Change connection type . and then select either ethernet or wifi

You could also try rebooting the box.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

0 Kudos
2 REPLIES 2

Go to solution
newapollo
Very Insightful Person
Very Insightful Person

on ‎07-04-2023 17:59

Hi @BigLes 

It sounds like your 360 has lost it's internet connection.

Check under Settings > System > Diagnostics

You can reconnect to the internet by going to Settings > System > Change connection type . and then select either ethernet or wifi

You could also try rebooting the box.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Go to solution
BigLes
Tuning in
In response to newapollo

on ‎07-04-2023 22:08

Thank you, Dave for the assist.

I have been getting messages about TV box not being connected to hub (but was watching the rugby & didn't action anything until match over.)

1. Diagnostics showed green for all connections, so no problem there.

2. Reset the WiFi connection, but no change to missing logos (discovered that every 3rd page of logos was missing).

3. Rebooted TV360 box by powering off at the mains for 5 mins. Problem has now resolved & all logos back on EPG.

Again, many thanks for the assist.

BigLes

Top