Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Channel failed

Go to solution
Paulpal67
Up to speed

on ‎30-01-2023 15:55

Sky Sports 2, 3, 4, 8 and 10 are saying channel failed. Error code is Cs2004. All cables are tight and rebooted both 360 main and 360 mini. Still showing channel failed

0 Kudos
13 REPLIES 13

Go to solution
newapollo
Very Insightful Person
Very Insightful Person
In response to Paulpal67

on ‎02-02-2023 13:07

Hi again @Paulpal67 

Thanks for updating the thread.

Glad to see it's all up and running smoothly again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Go to solution
Natalie_L
Forum Team
Forum Team
In response to Paulpal67

on ‎04-02-2023 15:29

Hi Paulpal67, 

Thank you for letting us know the issue has now been resolved. 

Please do reach out if you have any further issues or if we can assist in the future. 

Thanks, 

 

Nat
0 Kudos

Go to solution
Paulpal67
Up to speed
In response to Natalie_L

on ‎13-02-2023 11:01

Since the guy from the network team fixed my issue, on the diagnostic page, it says signal quality is fair, this could affect live tv in the future. Once every so often, it shows as good but only for a few seconds then back to fair. My channels are all working fine, no issues. Cables are all nice and tight.

0 Kudos

Go to solution
Ilyas_Y
Forum Team
Forum Team
In response to Paulpal67

on ‎15-02-2023 11:32

Hey there @Paulpal67, thanks for the update on the forums.

I'm glad to hear that the matter has been resolved and that the service is working right.
If in future any issues do occur, please reach out to us and we will assist. 

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
Top