Channel Failed CS2004 keeps flashing up

[Golferbell]

Since upgrade to 360 with 2 mini boxes, the message Channel Failed, CS2004 keeps flashing up on my TV screen,  This happened on cvsrious channels and predominanlly in evenings from around 6PM.  Roughly 10-20 times per night and also in the morning around 7-9 AM.    So far I’ve had two engineer visits and made over 20 phone calls, numerous Chats and even some emails.

My fustration is that I keep getting told there is NO problem, done all the tests and checks that I’m asked to do, even yesterday I was told they couldn’t do a check as the 360 box was not switched on, although we were watching it at the time.   I’ve had NO call backs as promised, no follow up and the agents just keep telling me different scenearios.  

Does anyone know please if there is anything that can be done to sort this out.   I’ve been with NTL/Virgin Media for over. 25 years.    Thanks in anticipation.

so far I’ve carried out more tests than a small town did during Covid.    Thank you

[japitts]

This error generally suggests a signal fault, are all of your boxes equally affected? If so, that would suggest an external fault - but if only particular ones are then try swapping them around and see if the problem follows the box or remains with particular cabling/connection points.`

[Golferbell]

Yes, i have monitored this, it does happen on al boxes.  Note I’m not watching recorded programmes when it happens.

[Golferbell]

Can anyone tell me if BBC2 and the Sports Channels are on the same Mux as these are the channels I’m having CS2004 message on.  Thanks

[japitts]

Which sports channels are you having problems with? BT Sport has 4, Sky Sports has 10 in SD & HD, Eurosport has 2, and Premier Sports/ViaPlay have 3.

BBC2HD shares a mux with BT Sport 2 HD, Sky Nature HD, Sky Sports Golf HD, Sky News HD & GB News HD

[Golferbell]

Excellent,  These are the channels I’m having the fleeting message popping up briefly.    BBC2HD shares a mux with BT Sport 2 HD, Sky Nature HD, Sky Sports Golf HD, Sky News HD & GB News HD.   

[John_GS]

Hi @Golferbell

Thanks for posting and welcome to the community

I am sorry for the issues with the TV box. I have done a system check and can see you've spoke to the team who are working on this for you and they've advised will be in touch today.

Keep us posted with what they say

Best wishes,

[Golferbell]

These are the channels I’m having the fleeting message popping up briefly.    BBC2HD shares a mux with BT Sport 2 HD, Sky Nature HD, Sky Sports Golf HD, Sky News HD & GB News HD.   

[Zach_R]

Hi @Golferbell,

I can see that my colleague responded to your post about this earlier this week. Is this problem ongoing for you today? Do you still need some further assistance with this?

Thanks,
 

[Golferbell]

Had a call today. A level 2 engineer is hopefully coming tomorrow AM.   What is a Level 2 Engineer.      I will keep you informed of the outcome if the visit.