Virgin Media Community

[SaintshaneD]

I lose signal when watching or recording on this channel only. Anyone else have this problem or know how I can solve it? 

[japitts · Accepted solution]

What do you mean by lose signal?

Are you getting an error message on-screen? If you have picture breakup or a loss of signal error, then check for local area faults on 0800 5610061 as a first step.

Do you have similar problems with BBC Parliament HD on Ch605 or QVC-SD on Ch740?

[SaintshaneD]

Just on 5. It goes funny like losing signal. Like someone is messing around with an old aerial. Nothing comes up on screen saying there’s a problem. 

[japitts]

Can you post a picture/video of the problem?

[Kath_F]

Hi SainshaneD, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your TV service. 

Taking a look at things from this end, I can see there are a few tuners on the box showing that the levels are too low. There are also a lot of errors being stored. 

We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,