Channel 5 very loud

[york1000]

I have the same problem on V6 box with 360 upgrade the volume is very loud on Cannel 5  compared to other stations which makes you jump to the remote as the neighbours will hear it !!   any answers please! 

[Hayley_S]

Hello @york1000,

Welcome back! Thank you for posting on here.

I am sorry to see this channel is affected somehow.

We have never come across this before, what volume do you normally have the TV on?

Many thanks,

[york1000]

use volume 28 for most channels and 23 for channel 5 

[John_GS]

Hi york1000

Thanks for coming back to us. Is this normal sound from the TV or have you got a sound bar connected etc?

Also have you tried a different HDMI cable or port on the TV? 

Kind regards,

[york1000]

Hi , no soundbar attached,  just natural Tv , HDMI cables  replaced 3 times all 4K etc , cant understand why other channels all seem normal  except ITV (regional to me yorkshire)  I have to turn up a couple of notches, I wonder if its a weak signal to my box ?, 

[Hayley_S · Accepted solution]

Hello @york1000,

We are aware of the issue with ITV and are working to get this fixed asap.

Many thanks,

[york1000]

I know ITV is an issue as well !

Any news on virgin solving volume issues on channels , currently have to Turn volume up excessively on ITV and Channel 5 reduce volume significantly, using Samsung TV all naturally too loud on my TV. 

(No sound bars or modified sound devices in use just natural TV)

Any help would be appreciated , I also have sound loss of for a second or 2 at random times mainly noted on ITV and BBC im stll  monitoring if this occurs on other channels, maybe I should post this as a separate issue?

[Zak_M]

Good morning @york1000, 

Thank you for coming back to us, I have managed to locate your account via your forum information. 

I can see that you have several boxes, are you able to let me know if this issue occurs on all of them or just one is specific? 

Kind regards,

Zak_M