Catch up not playing (seems to be ITVX)

[pdbasham1]

Hi

Having issues with an updated TiVo box to 360.

Certain catch up programmes wont play, I search, go to the program (in this case Morse), select series from the left, select the episode & when I press play nothing happens.

can anyone help?

Regards, Paul

[pdbasham1]

• Forgot to say, some will play.

[japitts]

If this is a programme-specific issue, it may be an ITV-X issue that ITV would need to be made aware of. It's ITV's app that VM have enabled access to - but the content is ITV's.

That said, what is the programme (including specific episode) that you're having problems with? Others may be able to test and see if they get the same issue.

By the way, TiVo's can't be converted to TV360 - if you had a V6 and converted it, then its past life as a V6 bears no relevance on issues now - you've got a TV360.

[Lee_R]

Hi @pdbasham1 thanks for posting and welcome to our community.

The advice offered by japitts regarding the streaming platform is correct.  Are you having issues with other apps?  For example. BBC iPlayer?  As you've reached out, I would like to take a closer look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi pdbasham1, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R
 

[pdbasham1]

Had an engineer round, it's a known issue. Some episodes on catch-up wont play, but if you use the app they will play, so there is a work around.

[Megan_L]

Hi Pdbasham1,

Thanks for coming back to us about your issue, I am glad the engineer could shed some light on this problem! 

It sounds like our IT team are aware of the issue and are working on a fix.

Sorry for the inconvenience but I am glad they showed you a temporary work around until it's resolved!

Thanks,

Megan_L