Virgin Media Community

[deans6571]

Last night, I went to watch the first episode of The Holiday, which was on Ch5 on Tuesday evening. 

I thought it would be available on Catch Up - so I found the program in the Guide (by going back to Tuesday) but was dismayed when I noticed the ‘Catch Up’ icon was actually missing from the program entry in the Guide (the icon is that triangular ‘Play’ icon surrounded by a circle) :

This meant that according to the Guide, the program was NOT available for Catch Up. 

BUT - when I then manually navigated to the Catch Up apps and specifically chose the ‘My 5’ Catch Up app, it couldn’t understand why the same program and episode (so Episode 1) WAS indeed available to watch :

This makes no sense? Why is this program and episode NOT showing in the Guide as available to watch from Catch Up? Is this a bug?

[deans6571]

Deleted. 

[japitts · Accepted solution]

The streaming apps are provided by the broadcasters themselves, whereas VM OnDemand programmes are loaded onto their servers for direct playout. The same programme, but two different ways of delivering it to your box. VM OnDemand usually gives a better experience, but some content is app-specific - this is exactly the same, regardless of V6 or 360.

As it happens, E1 of The Holiday has already been raised as a missing asset and is the same on TiVo/V6. E4 plays fine on my V6 via OD.

[deans6571]

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@japitts wrote:

The streaming apps are provided by the broadcasters themselves, whereas VM OnDemand programmes are loaded onto their servers for direct playout. The same programme, but two different ways of delivering it to your box. VM OnDemand usually gives a better experience, but some content is app-specific - this is exactly the same, regardless of V6 or 360.

As it happens, E1 of The Holiday has already been raised as a missing asset and is the same on TiVo/V6. E4 plays fine on my V6 via OD.

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Appreciate that quick response - that would explain my issue!

😊