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Cant watch live channels

Dimebar67
Joining in

I'm a new customer but live TV won't work. Says I need a TV license with Virgin. Please help.

6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

Hi @Dimebar67 

Which box do you have?  You've posted in the V6 forum but those boxes haven't been issued to new customers for a couple of yeas now.

You will either have a 360 box or a Stream box.  The Stream box is IP based and has no recording facilities.

360 box360 boxstream box and remotestream box and remote

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

Also when you comment "says I need a TV licence" - what says this?

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Tom_W1
Forum Team
Forum Team

Hi @Dimebar67 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

We can see that since you've since got help from other avenues since your post here which we're glad to see - if you do need any further help however, please don't be shy to let us know!
Many thanks

Tom_W

Sorry must be the 360 box.

japitts
Very Insightful Person
Very Insightful Person

What exactly "says I need a TV licence"?

Feel free to post a picture.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Are you able to post an image of the message you're getting Dimebar67 so we can assist further?

 

Rob