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Cant find hard drive

Joining in

Cant pause or record TV anymore. Have tried resetting multiple times but no luck. Been like this for a couple of weeks now. Anyway of sorting this without spending hours on hold?


Community elder

If you are getting the "Can't find hard drive" error CS6002, then you will need the box replacing, you could try a factory reset if you haven't tried that, it's only a partial system reset and not a complete factory reset.

You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

The other option is to wait here for one of the forum team to respond which might be 2 to 3 days.


Forum Team
Forum Team

Hi walkingshawdavi,

Thanks for your post and welcome to the community.

Sorry to hear you're starting to experience issues with the TV box.

So we can get this investigated I've dropped you a PM.

The message will appear within the envelope icon.



Forum Team
Forum Team

Thanks for the update via walkingshawdavi,

I'm glad the box seems to be working for you.

Do pop back up if you require any further assistance.

Take care,