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Cannot upgrade to 360 from V6

Joining in

Hi I have a v6 and want to upgrade to 360. Apps and games does not have the option to allow me to do so. How do I resolve? Thanks.


Very Insightful Person
Very Insightful Person

Although this is a conversion rather than an upgrade, have you requested this first?

You need to request the migration via CS, they post out the new remotes and the app appears in the V6 menu a few days later.

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Alessandro Volta

I think it costs £35 for the migration to the 360, but I didn't get charged as I upgraded my package.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Forum Team
Forum Team

Hi @Allancy thanks for your post here in the Community, welcome!
If you wish to upgrade to TV360, this can be done as part of a package change but there is potentially upgrade charges in order to do so.

We would recommend speaking to our Customer Services Team on 150  / 0345 454 1111 and they can assist with this further for you.

Many thanks