I have now been on the phone for 1hr 45mins. I spoke with an operate at 1:10 for around 5 mins, then put on hold.
You are offering me a £4.50 discount for 6 mths when you're increasing the charges by... £4.50
A new user gets what I do for £79 per month, rises to £139. That is £10 less than I pay now, and £15 less than I will pay.
Do you want to drive a user away? One who has been with you since it was United Artists, then Telewest, then Virgin Media?