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Herriott
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Cannot get through to talk about my account

I have now been on the phone for 1hr 45mins. I spoke with an operate at 1:10 for around 5 mins, then put on hold.

You are offering me a £4.50 discount for 6 mths when you're increasing the charges by... £4.50

A new user gets what I do for £79 per month, rises to £139. That is £10 less than I pay now, and £15 less than I will pay.

Do you want to drive a user away? One who has been with you since it was United Artists, then Telewest, then Virgin Media?

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Herriott
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Re: Cannot get through to talk about my account

Now the line "rang" at 1:46, but no one there - and disconnected, and back to the start!

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Treble1
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Message 3 of 6
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Re: Cannot get through to talk about my account

Same as for me are you through yet 

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Herriott
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Re: Cannot get through to talk about my account

just answered after another 40 mins

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Treble1
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Re: Cannot get through to talk about my account

Your lucky mine just got cut off after 1hr 4 mins they are a joke they really are 

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Herriott
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Re: Cannot get through to talk about my account

Well, That was under my 2 1/2 all up. I did say to the advisor that someone else was behind me, and that they (Virgin Media) had serious that cannot be blamed on Covid.

No chat on browser

No Chat on the app (downloaded it and tried)

I did lodge a complaint but that takes up to 28 days to process!

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