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Cannot find hard drive

Joining in

so I can’t pause,or watch recordings as it says my hard drive can’t be found?

the error code is cs6002 but when I search the error code on virgin website it doesn’t exist?

I’ve tried calling but it seems to just take me to billing and I can’t get to speak to a human!

any help please?



Very Insightful Person
Very Insightful Person

There are two possible causes of this error.

1) The hard drive in the box has failed.

2) A CPE IP mismatch. V360 Horizon runs on a server based system that was designed to record programmes to a cloud server. This is the way the platform is used in the rest of Europe (excluding Ireland). Due to the broadcasters here not permitting cloud recording, the server has to record to your individual hard drive. If the information on your hard drive location does not match what is on the server you have no access to your hard drive. This seems to occur most on boxes that have been migrated from TiVO firmware.

A member of the forum team will be along in a day or so to assist, or you can ring faults & try that route to get this resolved.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Hi Joeviella,

When phoning choose the option to report a fault, then ignore all the options offered and don't press any buttons, you should then be placed into a queue to speak to someone.