Virgin Media Community

[Dave1010]

Hi, just installed new 360 and cannot record. It says cannot find hard drive. 

[roy247]

Is this on the mini box, looks the same as the main box but half the height. The mini box needs to be connected with coax and to your network by either ethernet cable or WiFi. It records on your main box hard drive, main box needs to be set to fast start or active start in power settings.

[Dave1010]

Hi, it's the new 360, maybe the mini, as it's half the size of the v6 I had. 

[Dave1010]

Thanks,  not sure how the 2 boxes are connected, should come with instructions. 

I replaced the new box with the original v6 and it updated the software to the new 360 box lol, but you can record,  so hopefully ok, just haven't got the 360 connected. 

[TiffanyGreen97]

they need to connect exactly the same as the V6 boxes were and the connections are identical as the V6 so both the boxes should be connected the same as V6

[roy247]

Hi Dave,

here is a link to the instructions,

https://community.virginmedia.com/t5/Virgin-TV-360/Upgrading-to-360-from-existing-V6-amp-TiVo-setup/...

[Dave1010]

That's not ok,  as the new 360 box I got has no hard drive so doesn't record. 

[Dave1010]

Hi kev,

I didn't received 2 remotes just a 360 box and 1 remote. 

The box has no hard drives and will not record. 

[TiffanyGreen97]

a mini box will not work without a main box with a hard drive in it.

[roy247]

Hi Dave,

I think we need to go back to the start, before virgin sent you the new box did you only have one V6 box, have you upgraded to multiroom and if you did do you have 2 virgin cable points in your house ?