Menu
Reply
davedicko
  • 52
  • 1
  • 15
Dialled in
785 Views
Message 1 of 11
Flag for a moderator

Cancelling upgrade

I have just received my new remote therefore the ‘up grade’ is happening in the the next couple of days however there are too many features that are missing in the new software for a so called’upgrade’and would like to cancel the‘upgrade’

0 Kudos
Reply
japitts
  • 18.24K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
757 Views
Message 2 of 11
Flag for a moderator

Re: Cancelling upgrade

I strongly suspect it's too late.

You can't revert from 360 to TiVo/V6. Once the migration process has started, I suspect it can't be stopped - especially if you've received the remotes.

Personally, I'd call in (purely in the interests of expediency). I'm 99% sure you'll be told no, but there's no harm in asking.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
roy247
  • 2.34K
  • 172
  • 528
Problem sorter
749 Views
Message 3 of 11
Flag for a moderator

Re: Cancelling upgrade

Just to add to japitts answer you will have to select the " I am thinking of leaving option " to speak to someone who might be willing to do anything.

 

0 Kudos
Reply
deans6571
  • 3.25K
  • 76
  • 514
Wise owl
691 Views
Message 4 of 11
Flag for a moderator

Re: Cancelling upgrade


@japitts wrote:

I strongly suspect it's too late.

You can't revert from 360 to TiVo/V6. Once the migration process has started, I suspect it can't be stopped - especially if you've received the remotes.

Personally, I'd call in (purely in the interests of expediency). I'm 99% sure you'll be told no, but there's no harm in asking.


....when you receive the 360 remote, I'm pretty sure you then have to initialise the update from the V6 Home Menu, no (the update doesn't happen automatically just because you have the remote) ? 

So all the OP has to do, if he doesn't want the update, is to not initialize it....

Feel free to correct me if this is incorrect!

__________________________________________________________
Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
stephentucker
  • 92
  • 3
  • 28
Up to speed
681 Views
Message 5 of 11
Flag for a moderator

Re: Cancelling upgrade


@davedicko wrote:

I have just received my new remote therefore the ‘up grade’ is happening in the the next couple of days however there are too many features that are missing in the new software for a so called’upgrade’and would like to cancel the‘upgrade’


With respect, why on earth did you agree to upgrade and then afterwards look it into what changes it actually entailed?

 

 

 

 

japitts
  • 18.24K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
677 Views
Message 6 of 11
Flag for a moderator

Re: Cancelling upgrade

I've a feeling there's a time limit, that if you don't click on the menu icon in x many days, then it's forced on you.

Like I said, happy to be proven wrong - but I'd recommend @davedicko calls in sooner rather than later. If the process can be stopped at VM's end, that's by far the easier solution. I just don't think it can be.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ernie_C
  • 19.45K
  • 2.14K
  • 4.98K
Very Insightful Person
Very Insightful Person
661 Views
Message 7 of 11
Flag for a moderator

Re: Cancelling upgrade

@deans6571 

I didn’t receive my TV 360 by migration of my V6 but believe that a V6 will migrate automatically after a number of days from receipt of the new remote.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

george301259
  • 13
  • 0
  • 2
Tuning in
634 Views
Message 8 of 11
Flag for a moderator

Re: Cancelling upgrade

You automatically get a 14-day 'cooling-off period' when you buy something you haven't seen in person - unless it's bespoke or made to measure. The cooling-off period starts the day after you receive your order, and there doesn't need to be anything wrong with the item for you to get a refund.

Virgin ought to make that clear! Probably in the very small print though!
george301259
  • 13
  • 0
  • 2
Tuning in
634 Views
Message 9 of 11
Flag for a moderator

Re: Cancelling upgrade

You automatically get a 14-day 'cooling-off period' when you buy something you haven't seen in person - unless it's bespoke or made to measure. The cooling-off period starts the day after you receive your order, and there doesn't need to be anything wrong with the item for you to get a refund.

Probably in the small print but Virgin must let you know this!

davedicko
  • 52
  • 1
  • 15
Dialled in
599 Views
Message 10 of 11
Flag for a moderator

Re: Cancelling upgrade

Because I incorrectly thought that Virgin Media would have released a software that was comparable in features than the one they were replacing!!!! also i’m a bit thick obviously.