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Cancel 360 upgrade

m0bov
Tuning in

on ‎23-01-2023 19:09

It seems the 360 migration or upgrade is not an improvement. Even the email telling me my remotes are on the way details the features I'll loose.

 

Can the upgrade be cancelled?

 

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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15 REPLIES 15

japitts
Very Insightful Person
Very Insightful Person

on ‎23-01-2023 19:16

@m0bov wrote:

Can the upgrade be cancelled?

Short answer is no - once you've requested the conversion, it can't be stopped.

Did you do any research into the differences between the two platforms, before requesting your box(es) be converted?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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m0bov
Tuning in
In response to japitts

on ‎23-01-2023 19:56

I did yes.

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in

on ‎03-02-2023 18:19

Can a member of the team message me? I've been on hold for an hour. Can they get the upgrade app sent to me? I already have the remotes.

 

Thanks

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in
In response to japitts

on ‎03-02-2023 18:42

You can stop the upgrade. I've asked for it to be restarted.

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to m0bov

on ‎06-02-2023 08:49

Thanks for the update m0bov,

To clarify are you still currently on V6 services?

Regards,

Kain
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m0bov
Tuning in
In response to Kain_W

on ‎06-02-2023 18:48

Yes I am still on V6 service I spoke to 4 agents in the end neither which could get it working and it had to be escalated to the engineering department I believe. I'm waiting for a resolution within 5 working days seems a bit much just to get an app to appear.

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in
In response to m0bov

on ‎07-02-2023 19:22

Still no app.

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in
In response to m0bov

on ‎09-02-2023 14:09

Still no app 

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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m0bov
Tuning in
In response to m0bov

on ‎09-02-2023 16:13

Sending out an engineer. Any ideas what they will do? Will I loose my second V6 box?

Full House with 200Mb. 2x V6s hard wired, SH3 in Modem Mode with Ubiquiti Router. Ubiquiti Wifi Points, IP CCTV and Sonoff Smart switches& Philips Hue, Synology NAS. Whole house wired with CAT5e.
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