on 03-04-2022 13:56
Can upgrade from TiVo to 360 box directly as did not have a v6 Box
please advise as sending out 360 mini box this week as going on to new package.
on 03-04-2022 14:23
If you are upgrading to TV 360 from a TiVo, you will be sent a full TV 360, not a mini TV 360.
The main connection change is that, as well as the co-ax connection you have with your TiVo, you will need to connect the TV 360 to your Virgin Media broadband by Ethernet (preferred) or WiFi.
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on 03-04-2022 14:27
@hobbs_s wrote:Can upgrade from TiVo to 360 box directly as did not have a v6 Box
please advise as sending out 360 mini box this week as going on to new package.
If you only have a TiVo box you will need a 360 main box as the mini box has no hard drive, but if you have a V6 box and a TiVo box the V6 can be software upgraded and the TiVo will be replaced with a mini box, and you will receive a new remote for the V6.
on 03-04-2022 18:41
How many TiVo's do you currently have? The package change is completely separate to any voluntary choice to convert your TV software, however...
In TiVo-land, all your boxes (whether TiVo or V6) are fully functional with hard drives. TiVo's cannot be converted into 360 and need a hardware swapout. V6 can be software-converted.
The difference is, that in 360-land, additional multiroom installations are mini-boxes without hard drives. Existing V6 can be converted and will retain storage, but any additional boxes (which include TiVo > 360 swaps) will be minis and you don't get additional storage.
So if you have 1 x TiVo, you'll get a 360-master. If you have any additional TiVo, they become 360-minis and you will only retain one master.
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on 04-04-2022 11:03
on 06-04-2022 14:40
Hi hobbs_s,
Thanks for your post and apologies to hear there is some confusion around what's happening for you.
In order to confirm any account specific information I will need to pass data protection with you first of all. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,