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Janey77
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Can’t watch recorded programmes on 360 mini

Hi, I can’t seem to be able to access any recorded programmes on the 360 mini. Have tried rebooting. Can however watch stuff on the 360 box. Checked diagnostics and says all connected. 
Does anyone else have this problem? Thanks 

 

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dannylau
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Message 2 of 20
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Re: Can’t watch recorded programmes on 360 mini

Make sure the other box is set to fast start otherwise the mini can't access recordings when it is in standby 

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Janey77
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Re: Can’t watch recorded programmes on 360 mini

Thanks Danny, I’ve tried that but it didn’t work. What I did notice is that I can now watch all the apps such as Netflix and Amazon Prime. 

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Chris_W1
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Re: Can’t watch recorded programmes on 360 mini

Hi Janey77, thanks for the message and sorry to hear that you were having issues with the service, can you confirm if this is still the case? Are you able to try it on another box to see if you are getting the same issue? Please let us know how it goes and we look forward to hearing from you. Chris 

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Janey77
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Message 5 of 20
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Re: Can’t watch recorded programmes on 360 mini

Hi, yes I am still having this issue. It’s only happening with the mini 360. I haven’t got another box to try. 
Thanks

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Chris_W1
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Re: Can’t watch recorded programmes on 360 mini

Can you confirm what error code you are getting when you try to view the recordings? ^Chris 

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Janey77
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Re: Can’t watch recorded programmes on 360 mini

Hi there isn’t an error code. Just says 360 box isn’t responding.

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ozsat
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Message 8 of 20
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Re: Can’t watch recorded programmes on 360 mini

There is a diagnostics option in the System -> Network menu - have you tried running that?

Both boxes need a good signal to the HUB for the mini to be able to play recordings.


@Janey77 wrote:

Hi there isn’t an error code. Just says 360 box isn’t responding.


 

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Chris_W1
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Re: Can’t watch recorded programmes on 360 mini

Hi Janey77, thanks for the reply, can you try what ozsat has stated, please let us know the results? ^Chris

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Janey77
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Message 10 of 20
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Re: Can’t watch recorded programmes on 360 mini

Hi I’ve tried diagnostics on both boxes and both have a good signal quality and high connection speed.

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