Hi Jodyhall,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with pairing your remote.
I can see that newapollo has given some great advice and you've marked the answer as helpful. I'm hoping this means that the issue has been resolved for you. If not and you're still having a problem then please pop back and let us know.
Thanks,