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Can’t get any tv channels

Joining in

For the last week or so I can’t watch any tv channels on my tv. I have tried all the troubleshooting solutions and nothing works. I can watch things on the apps on the tv and I can watch Virgin tv on my mobile but absolutely nothing on my tv, plus nothing is recording. 
Feel like I’m going crazy as I’m constantly trying these troubleshooting solutions and nothing ever works. I’ve had other issues since joining Virgin in March, feels like it’s never ending. 
Any help would be greatly appreciated! 


Very Insightful Person
Very Insightful Person

Hi @KaraGuevara 

You've posted in the V6 forum, however you say that you joined VM in March.   That means you will have a TV360 box, so I've moved your post to the 360 forum so you can receive the correct help.

When you say, "I can watch things on the apps on the tv" do you mean via the VM TV360 set top box, are you just referring to your TV set itself?

Can you see the VM home screen and EPG?  have you tried using a different HDMI cable and/or different HDMI port?

Are you seeing any onscreen error messages and if so what are they are they? For example CS1011 or CS9031?

There is a list of error codes and possible solutions <<< here >>> 

EDIT - I forgot to say, you need the 360 box connecting to VM's white coaxial cable in order to receive live TV.  This may be the issue, is yours connected?

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Forum Team
Forum Team

Hi @KaraGuevara,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're experiencing some TV service issues recently. As @newapollo has also suggested, would you mind expanding on the nature of the problem a little further? We can then offer more assistance.


Zach - Forum Team
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