Can’t find hard drive

[BenH88]

Can’t pause rewind or record anything just keeps saying can’t find hard drive CS6002

[Portery]

That sounds like a tv 360 mini not connected to the network. The mini has no hard drive and can only pause for 30 sec it has to be connected to the network so it can communicate with the main box. Any errors that usually starts with cs is usually a network error 

[roy247 · Accepted solution]

Assuming this is your main 360 box I think you will have to call VM.

You could try a factory reset if you haven't already tried that, go to Settings > System > Factory Reset

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choosing Keep Recordings, means you won't lose your recordings and any planned recordings or series links you've set up, but you will
have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will
go back to their default settings if you have changed them.

If the hard drive is faulty which is usually what CS6002 means then you will have lost your recordings already so you will not have anything to lose if you try the format option, it may not even work if the drive is faulty.

[Lee_R]

Hi @BenH88 thanks for getting back to us.

Sorry to hear you've been able to benefit from your TV360 service's hard drive. And for any inconvenience this may cause your household.  We've had a look at our systems from our side and it appears that you've received the required assistance.  Please can you confirm if this is definitely the case?  If you still require assistance, please do give us a shout.

Regards

Lee_R

[BenH88]

All sorted engineer came yesterday and swapped it out 

[Kath_F]

Hi BenH88, 

Thanks for coming back to us and updating the thread with how the engineer visit went. 

We're glad things were resolved on the visit. 🙌

If you have any further issues, pop back to us in the Community. 

Have a great Bank Holiday weekend ✨

Many thanks,