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Can't find hard drive , carried out factory reset

Joining in

Seem to missing the hard drive, factory reset completed, diagnostic toll not working and hasn't been all weekend, I am guessing a call to get a replacement box?


Very Insightful Person
Very Insightful Person

It is either a faulty hard drive or the headend server can't find it on the network (CPE IP mismatch).

If it is a converted V6 TiVO box its likely to be the latter. In both cases the likely result is box replacement.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Forum Team
Forum Team

Hi @Natalie73G, thank you for your post.

We're sorry to hear about the problem you've been having 😔

Has this now been resolved? Please let us know.

Thank you for your support @nodrogd 👍