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Can't delete recordings in 369 box

WeeClare
Up to speed

on ‎07-07-2023 21:51

Got 93% full recordings on 360 box so want to start deleting. Go to delete recording then confirm bit still there. 

Also tried the bin icon on the right. Stops being highlighted but then comes back. 

Any help anyone?

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎07-07-2023 23:29

Hi WeeClare 

Have you rebooted the 360 and  then checked again?

Also have you tried deleting the stuck recordings using the TV GO app?

Navigate to the page with the recording(s) that won't delete, select 'Edit', tick the box and then select 'Delete'

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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WeeClare
Up to speed

on ‎08-07-2023 09:25

Hi, I rebooted box, still won't delete. Only way to do it is through the app.  Thanks

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nodrogd
Very Insightful Person
Very Insightful Person
In response to WeeClare

on ‎08-07-2023 17:01

@WeeClare wrote:

Hi, I rebooted box, still won't delete. Only way to do it is through the app.  Thanks

This is a communication issue between the box & VMs headend server. Using the app directly deletes the content from the master list the server has. For some reason your box is not doing the same, which it should. Hence when the master list refreshes onto the box, the unwanted recordings are still there.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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