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robertadamclark
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Callout to move cables/socket

Hi, I'm new to Virgin Media and have just moved into a new house. Having tried to set all my equipment up, it turns out the previous owners of the house had a strange idea of where the cables should come into the property, so I need to get it changed. Can anyone advise how I request a callout for an engineer to move the cabling, and also how much this would cost please? Thanks in advance!

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roy247
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Re: Callout to move cables/socket

You need to call 150 from a Virgin phone (or 0345 4541111 from any other phone) or wait around here a couple of days for staff to pickup. There is a charge of £25.

 

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robertadamclark
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Re: Callout to move cables/socket

Thanks for the reply! Managed to get it sorted via the WhatsApp chat function.

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