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philjn77
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Cabling/splitters with New Virgin TV Service

I have had virgin cable broadband for a number of years and have just arranged to add TV to my package (having got rid of Sky). 

I have a cable box on the wall, with a single cable that snakes around the edge of my living room and plugs directly into the Virgin modem. 

I understand I'll need a splitter for this to connect both devices - does anyone know if the TV box I get will include one, and additional cables to connect to the modem and tv? Is there any reason to think that the cable I have in place now will need replacing? And am I right in thinking I can add this splitter to the end of the long cable, and have two short ones where my router and TV are? 

Finally - should i expect to receive a new 360 box? And is the remote control infra red, or bluetooth? 

nb I did try to post this in the general TV questions subforum, but it said I wasn't allowed to. So here it is. Thanks!

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japitts
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Re: Cabling/splitters with New Virgin TV Service

You'll need a manned engineer installation from the sounds of it, your circumstances aren't suitable for a self-service QuickStart install. It's good that you've got a decent idea of where the cables need to run - that'll save time on install day.

The tech who installs your kit will bring all the new cabling & splitters required, and install them for you. The new 360 box you have will come with the RF remote.

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philjn77
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Re: Cabling/splitters with New Virgin TV Service

Well thats a bit disappointing that its not straightforward. Why do you think it's unsuitable for a self install - because I need a new long cable? 

Is this something I should discuss with Virgin Media ahead of install, or do I have to do that once I've failed doing the self install? 

Tbh id be happy to buy the splitter and coax myself from amazon to avoid waiting for an engineer. 

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japitts
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Re: Cabling/splitters with New Virgin TV Service

The simple answer is that all of VM's cabling forms part of their network and should only be installed and maintained by VM to avoid causing signal issues for yourself and neighbouring customers.

On a technical level they do use specialist grade triple-shielded co-ax.

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Anonymous
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Re: Cabling/splitters with New Virgin TV Service

I had Virgin TiVo box and the remote was RF; the remote could be pointed in any direction and the box could be behind a cupboard.

 

I had the 360 software upgrade to the existing TiVo box and the new 360 remote as supplied as part of the 360 upgrade is very definitely IR.

The remote has to be pointed directly at the box and the box can't be behind a cabinet.

roy247
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Re: Cabling/splitters with New Virgin TV Service


@philjn77 wrote:

 

Finally - should i expect to receive a new 360 box? And is the remote control infra red, or bluetooth? 

 


The 360 remote is RF to the 360 box, but does IR to the TV.

 

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Kath_F
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Re: Cabling/splitters with New Virgin TV Service

Hi philjn77, 

Thanks for your post and it's lovely to hear you've jumped on board with our TV package. 

It sounds as though you may well need an engineer visit to get things sorted for you. Once the equipment is delivered, if you are unable to install it where you need it then pop a post back here and we can arrange the engineer visit. We're not able to do this in advance as we need to be sure you already have the equipment before converting the visit to a manned installation. 

Pop back here and keep us updated with how things go. 

Thanks,

Kath_F
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