Virgin Media Community

[Dave_M]

Recently upgraded to the latest router & TiVo however Virgin did not supply a cable splitter. Do I need to order one separately or would something like the below do the job?

https://www.ebay.co.uk/itm/174870840227

[jb66]

The link you posted shows a very low quality version that is not compatible with VM

[roy247]

If something is missing like the spltter you will need to call Virgin on 150 from a Virgin phone either mobile or landline, or 0345 454 1111 from any other phone or you can wait for a forum team member to pick this up which maybe a couple of days. If you fit a non standard part to the Virgin cable network you could be liable for any future problems.

[japitts]

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@Dave_M wrote:

Recently upgraded to the latest router & TiVo however Virgin did not supply a cable splitter.

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All of the VM cabling & connectors to your routers & TV boxes is part of VM's network and amendments should only be made by Virgin themselves. Otherwise well-intentioned DIY fixes can often cause more problems than they fix.

Not that it matters hugely, but when you say "the latest TiVo", do you mean you have a V6 box? Or a 360 (that's not a TiVo at all)? There's photos of the TiVO & V6 on this page - the 360 uses the same physical box as the V6 but doesn't run TiVo software and has the flat voice-activated remote.

[Dave_M]

That would be the 360 I have. 

My intent is to tidy up the rats nest of cables behind the TV and replace the hacked wall cover that the ntl engineer left 15 years or so back.

[japitts · Accepted solution]

In that case it sounds like you'll need a non-fault engineer appointment.

150 from a VM phone, 0345 4541111 from a non-VM phone, or waiting here a couple of days for VM staff to respond.

There's probably a £25 charge for this, unless it's flagged as part of an install.

[Travis_M]

Hi @Dave_M 

Thanks for posting on our community forum!

I'll drop you a private message to get this sorted, please keep an eye on your inbox.

Regards

[chelse209]

Hi @Travis_M, I just had the same issue as Dave, received my additional tv box and spent ages yesterday trying to work out why it was not setting up until I found out via this forum that I should have had a splitter, shame the setup booklet never mentioned it. Can you arrange for me to get a splitter please