You could try a factory reset, however I don't think it will help in this case, and that you'll need to contact VM Faults (150 from a VM landline or mobile) for a replacement main box. If you do call VM it's best around 8am when lines first open and are least busy.
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
A member of the forum team may pick this up for you in a day or two.
To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Normally I'd suggest you choose "Keep Recordings" which means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again), however since you have the "can't find hard drive" message I would try the "Format Disk" option.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliLove, love and love, forever - Pele
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge. Learn more
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanksThe do's and don'ts.
Keep the community welcoming for all. Follow the house rules