Well, I thought all the issues had settled down but, here we go again...
I now have a new code that has just appeared which is cs3400. Some of the things that have been recorded etc cannot be viewed and instead of the image of the actual program in the box, (when going through the recordings menu) all you can see is an image of a monitor. The programs that won't play have a continual circling image.
Sorry to see you are having problems with your 360.
It's possible the fault is caused by a service interruption. Have you looked at Check service status at the top of the page?
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
CS3400 can also be due to a problem updating the 360 software or with the internet connection, causing you to lose service. I would also expect to see issues with the Catch Up services if it's due to the internet connection.
To fix this, first check your cables are properly connected between your TV, the Hub and the 360 box. After checking your cables, turn both the Hub and TV box off and on again.
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