I did all the checks before I called up the Virgin Media call centre days ago, they know of the issue and it's been noted on my account and they are apparently dealing with it. However I haven't heard anything from them and just wanted an update in to what's going on
I would take the "apparently" in this comment very loosely, and suspect that "haven't heard anything" is the more telling comment.
I use a V6 rather than TV360 so can't help with the software-specific side, but I would take a methodical approach here and question which types of content are affected, between recordings & OnDemand. And if recordings, is live viewing of the same channel, OK?
Each source of content is fed differently, and therefore suggests different fixes.
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