I assume we are talking about a mini box and that you can watch live TV ok and the mini is connected to your network by wifi or ethernet cable.
Do you get this error when you try and watch recordings on the mini when the main box is powered up, if you don't and it's only when the main box is turned off then it may be the power setting on the main box needs changing in settings to either Fast Start or Active Start.
If this is not the case then you could try a factory reset on the mini box and then on the main box if it doesn't cure the problem when you have reset the mini.
If this doesn't cure your problem then the best thing to do is phone at 8am and select the "I am leaving option" and get them to put you through to the 360 team who should be able to do something for you.
yes still get the error when main box powered on and all sttings are as you suggest
did a factory reset on both mini box and main box and has made no difference
If anyone from Virgin Media is reading this (and why wouldn't you be , its your forum! ---but no reply seems to indicate you aren't -- then why am i asked to contact VM to rectify this fault (see screenshot) only to be turned away (check phone notes from India) and then the suggestion (which i gladly accept - thank you Superfast) is i have to jump through hoops and lie to try nd get to your correct VM dept for assistance
Im a customer who has upgraded to the most expensive package you have , and it doesnt work ---please can you simply assist and fix this for me?