Hello @apvw5,
Welcome back to the community page, thank you for posting on here.
I have managed to locate your account using your forums details, I am sorry for the issues you are having with your TV services, I have located the issue, please see the following:
'578 US Low SNR E06B01(ODA3) brnt-cmts-01.network-Cable1/0/4 - Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engin'
Outage - F008936186 - Status: We have identified the problem and an engineer is on their way
Date Open: 09 APR 2021 14:19
Estimated end date: 14 APR 2021 15:00
I hope this helps clear up why this is not working at the moment, we are aware of this issue and are on our way to fix it.
Look forward to hearing back from you.