Thank you superfast for replying
your assumptions are correct
yes still get the error when main box powered on and all sttings are as you suggest
did a factory reset on both mini box and main box and has made no difference
If anyone from Virgin Media is reading this (and why wouldn't you be , its your forum! ---but no reply seems to indicate you aren't -- then why am i asked to contact VM to rectify this fault (see screenshot) only to be turned away (check phone notes from India) and then the suggestion (which i gladly accept - thank you Superfast) is i have to jump through hoops and lie to try nd get to your correct VM dept for assistance
Im a customer who has upgraded to the most expensive package you have , and it doesnt work ---please can you simply assist and fix this for me?