I assume we are talking about a mini box and that you can watch live TV ok and the mini is connected to your network by wifi or ethernet cable.
Do you get this error when you try and watch recordings on the mini when the main box is powered up, if you don't and it's only when the main box is turned off then it may be the power setting on the main box needs changing in settings to either Fast Start or Active Start.
If this is not the case then you could try a factory reset on the mini box and then on the main box if it doesn't cure the problem when you have reset the mini.
If this doesn't cure your problem then the best thing to do is phone at 8am and select the "I am leaving option" and get them to put you through to the 360 team who should be able to do something for you.
yes still get the error when main box powered on and all sttings are as you suggest
did a factory reset on both mini box and main box and has made no difference
If anyone from Virgin Media is reading this (and why wouldn't you be , its your forum! ---but no reply seems to indicate you aren't -- then why am i asked to contact VM to rectify this fault (see screenshot) only to be turned away (check phone notes from India) and then the suggestion (which i gladly accept - thank you Superfast) is i have to jump through hoops and lie to try nd get to your correct VM dept for assistance
Im a customer who has upgraded to the most expensive package you have , and it doesnt work ---please can you simply assist and fix this for me?
Welcome back to the community page, thank you for posting on here.
I have managed to locate your account using your forums details, I am sorry for the issues you are having with your TV services, I have located the issue, please see the following:
'578 US Low SNR E06B01(ODA3) brnt-cmts-01.network-Cable1/0/4 - Status report || You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engin'
Outage - F008936186 - Status: We have identified the problem and an engineer is on their way
Date Open: 09 APR 2021 14:19
Estimated end date: 14 APR 2021 15:00
I hope this helps clear up why this is not working at the moment, we are aware of this issue and are on our way to fix it.
All i can tell you is that the error cade relates to a "network issue"
Both boxes MSUT be on the same network as your HUB (router)
If you have an extender etc it can cause a conflict resulting in this issue
once connected to the same VM HUB it now works
My advice to you is not to waste time on this forum as no one from VM ever came back to me
Instead book an engineer to come to your home and insist they rectify the fault (good luck with getting an appointment via India or wherever the call centre is --- its possible but took me days of trying)