Virgin Media Community

[apvw5]

I have a 360 box and secondary (slave) box which gives me the following error code when i try to watch saved programmes CS2217

Installed within the last two weeks --has never worked

The main box works fine 

VM website says to get in touch with them as a result

I have and just to be told by the Indian call centre that theres nothing they can do 

Can someone from VM please advise as to how I get this to work and enjoy the service for which i am paying

If it is relevant i have the top end broadband / tv bundle of 1Gb with Hub 4

 

[roy247 · Accepted solution]

I assume we are talking about a mini box and that you can watch live TV ok and the mini is connected to your network by wifi or ethernet cable.

Do you get this error when you try and watch recordings on the mini when the main box is powered up, if you don't and it's only when the main box is turned off then it may be the power setting on the main box needs changing in settings to either Fast Start or Active Start.

If this is not the case then you could try a factory reset on the mini box and then on the main box if it doesn't cure the problem when you have reset the mini.

If this doesn't cure your problem then the best thing to do is phone at 8am and select the "I am leaving option" and get them to put you through to the 360 team who should be able to do something for you.

[apvw5]

Thank you superfast for replying

your assumptions are correct

yes still get the error when main box powered on and all sttings are as you suggest

did a factory reset on both mini box and main box and has made no difference

If anyone from Virgin Media is reading this (and why wouldn't you be , its your forum! ---but no reply seems to indicate you aren't -- then why am i asked to contact VM to rectify this fault (see screenshot) only to be turned away (check phone notes from India) and then the suggestion (which i gladly accept - thank you Superfast)  is i have to jump through hoops and lie to try nd get to your correct VM dept for assistance 

Im a customer who has upgraded to the most expensive package you have , and it doesnt work ---please can you simply assist and fix this for me?

[apvw5]

so absolutely NO RESPONSE from Virgin Media

I cannot even get through to your Indian call centre let alone speak to anyone

I still have this issue and have no way to resolve -----what an apalling business you run