Virgin Media Community

[JAK92]

So finally TV 360 main box got activated yesterday and works perfectly fine alongside broadband and phone. 

However my minibox keeps throwing back CS-2004 error. I've checked all the cables going into the box and can't see any issues whatsoever, I've also checked Internet connection in the diagnostics part and it says internet is working fine. 

Any one have any thoughts or is this a engineer job now? As I'm at a loss on this one! 

[newapollo]

Was the connection point where you placed the mini box working before you installed mini 360? The mini box needs to be connected with the coaxial cable to the wall socket. Make sure that connection is finger tight with no kinks in the cabling.

Have you tried switching the boxes around to see if the fault follows the box? This will help determine if it's a box or cabling error.. 

[JAK92]

Hi Dave, 

Sadly its never been working as when engineer installed the services the activation for new customers was down so he couldn't test that it was working. 

If I'm honest I'm not convinced our engineer has cabled the upstairs one right at all everything is tight with no kinks but the cable going outside doesn't go into the wall to the living room where the white wall socket is behind the main 360 box it looks like it goes straight to brown box to front of house 🤷‍♂️but can't be 100% sure