Unfortunately I tried the number as stated and the options and calk centre that I went through to was exactly the same as any other generic VM helpline.
The person at the other end seemed to have no clue or comprehension as to what you have suggested and I went through the same questions again before being put on hold for 10 minutes with no input.
Why can't there be some transparency from VM as to what it is that we're doing wrong installing a second box? Customers then might be able to proactively make changes or try to resolve the issue themselves before they occur. Seems to be that I just have to sit around and wait for "something" to happen and the box will magically start working again.
I'd like someone from VM to actually contact me directly, the call centre seems to have no clue.
@newapollo wrote:
Hi @Oli3212
CS1011 is an account retreival error. It's possible that the main box has been deactivated in error when the mini box was installed.
Call 0800 953 9500 to see if they can re-activate the main 360 box - you will need the box serial number, and your account and area number
If that's unsuccessful it will need to be passed to 2nd/3rd level support to update the systems manually which may take 48/72 hours, and if that fails it will require a box swap.
You could swap the boxes around so that you can still watch TV via the mini box in the room the main 360 is in if that's your main viewing location, and then swap them back over when both boxes are active.
